Shipping, Delivery and Returns

UK SHIPPING AND DELIVERY

Please note that the below are for the UK only:

We strive for all orders to be delivered to you within 72 hrs of the order being placed.

UK - For any orders up to 500 grams is £3.99

UK - For any orders over 500 grams is £6.99

UK - Any orders over £50 and we will deliver it to you for free 

EUROPEAN SHIPPING AND DELIVERY

Please note that the below are for the Europe only:

We strive for all orders to be delivered to you within 72 hrs of the order being placed.

For any orders up to 500 grams is £10.00

For any orders over 500 grams is £15.00

We can deliver to your home or work address, whatever’s easiest for you. We currently deliver to all of mainland UK, Wales and Main Land Scotland. We don’t currently deliver to the most hard to reach areas or addresses outside the UK.

However, we always try to help if we can so if you are outside our normal delivery area do call us and we will try to help you.

CANCELLATION POLICY

Any order may be cancelled within 24 hours of receipt of order.

RETURNS/REFUNDS

If you wish to return a product to us for any reason this needs to be done within 21 days of the despatch date. To receive a full refund, items must not have been used and must be returned to us with their original packaging intact.

Returns Instructions:

  1. Pack everything up securely, Please include the delivery or despatch note you received with your order.

  2. State the reason for your return.

  3. Post back to us at the address below. We recommend you obtain proof of postage. This is available free of charge at the Post Office.

  4. The cost of return postage will be paid by the customer.

As soon as we receive the returned item we will issue a full refund to the card which you made your purchase.

EXCHANGES

To exchange an item please follow steps 1-3 above. Then simply place a new order here at www.broadreachpetsupplies.co.uk for the items you require in exchange. As soon as we receive your returned original item we will issue a full refund to the card which you made your purchase.

Broadreach Pet Supplies Ltd (Returns) Portelet
High Street
Croydon, Nr Royston
Hertfordshire, SG8 0DR

Still have any Questions? Give us a call or email. We'd be happy to help.

Email: admin@broadreachpetsupplies.co.uk

Tel: 01223 855857
24 hour order line & answerphone or call 07947 676397 during office hours 9.00 - 6.00